Retention and Renewals

What percentage of your members are you retaining each year? Are you needlessly losing members through your renewals process?

We can

  • Help you to retain members by working with you to design a renewals schedule.
  • Review your renewal materials to maximise retention.
  • Benchmark mailing and print to help reduce costs.
  • Help you to use your data to increase the chance of a renewal.
  • Review the renewals experience for the member and suggest ways to make it as simple as possible.
  • We can undertake renewals or rejoining campaigns on your behalf.
  • Assess the ways in which you currently convey membership benefits and suggest new strategies to improve retention.
  • Help you to produce meaningful membership statistics.

A Retention and Renewals Review can be carried out from £2500 plus VAT.