Feedback Service
What is it really like to be one of your members?
We can carry out a comprehensive, impartial ‘membership
audit’ from initial interest through joining, subsequent
communications and renewal.
We will report on
- The recruitment and application process and experience.
- The welcome to new members and its impact.
- Member communications throughout the year.
- The membership content and branding on your website.
- Membership benefits and the communication of those benefits
throughout the year.
- The renewals process and experience.
What do you get?
- An impartial account of a member’s experience and
impressions.
- An objective assessment of benefits and their
communications.
- Real-time input if things go awry.
- Un-biased highlighting of “excellence” and good
practice.
- Recommendations for improvement.
The cost of this service starts from £1800 plus VAT. Attendance at member events can be added. 10 or more organisations may join together to receive the basic service plus a summary comparison report across all 10 and a joint workshop – this service is available from £2,400.00 plus VAT for each participating organisation.